Utility Payments

If making payment to avoid water shut off, payments must be made in person at City Hall.

Questions? Additional information may be obtained by calling Utility Customer Service at phone 360-442-5099 or Email Utility Customer Service                             

Payment OptionsCashCheckCredit / Debit
Telephone: Pay by phone call 877-349-8039No No Yes 
Online: 24 hours and 7 days per week, except for brief periods of routine system maintenance.
Must have an existing an Online Account
No No Yes 
In Person at Longview City Hall:
  • 7 a.m. to 6 p.m. 
  • Monday through Thursday, except City of Longview holidays
  • For full customer service, including billing assistance, please visit Longview City Hall:
    1525 Broadway Street
    Longview, WA 98632

When paying in person, please bring your most recent billing statement or notice with you. Always show your utility account number on your check. If paying more than one utility account with one check, indicate each account number and amount paid. Make checks payable to Longview City Utilities.

Yes Yes Yes 
By check using our payment drop boxes located in front of Longview City Hall:

1525 Broadway Street
Longview, WA 98632

Place payment envelope in one of the drop boxes conveniently located in front of City Hall.
Please remember to include payment stub.
  • In the parking lot directly in front of City Hall 
  • In the grassy median on Broadway near the ballot boxes. 
No Yes No 
By U.S. Postal Service Mail: Include bill payment stub and mail to:
City of Longview Utilities
P.O. Box 128
Longview WA 98632

Please remember to allow 5 business days for postal delivery. If your payment is late please pay in person to avoid late fees.
No Yes No
Recurring ACH: For your convenience, the City of Longview offers automatic utility bill payment (Automatic Clearing House Debit) (ACH) for its utility customers. An application form may be obtained at Longview City Hall or by downloading the application and information about automatic utility bill payment (PDF)n/an/an/a
Recurring Credit/Debit Card: Must have an existing an Online Accountn/an/aYes

Additional Precautions

City of Longview data is secured using industry standard methods to protect from any unauthorized access. The City of Longview does not retain credit card or checking account numbers for any payment made.